Making the right decision, not the profitable one.

August 24th, 2017

By Chris Dekker

airdrie mechanic

“Don’t tell them about the loose ball joints; we don’t want to lose the brake job.” These were the words from my manager, at an auto repair shop that I worked for years ago. A customer had brought their vehicle in for a brake repair and agreed on a price. Once we brought the vehicle inside, we noticed the lower ball joints were very worn and loose. Besides being a safety hazard, this was also going to be an expensive repair. My manager made the decision to tell the customer about the ball joint issue after we repaired the brakes, for fear that the more expensive estimate “scare the customer off”, or lead them to not fix the vehicle at all. He didn’t want to lose the revenue from the brake repair.

Is this right? Of course not! But you’d be surprised at how often stuff like this happens in our industry.

Before I get too carried away, let’s change gears for a minute. This week, I met with a fellow to discuss some new shop equipment. He marveled at how quickly our business had grown over the last few years. He asked, “How, after only 4 years, are you so much busier than these businesses that have been in Airdrie for over two decades?”

I wasn’t really sure how to answer that question at first. We haven’t really tried to grow this quickly; we just do our best for our customers every day, and it kind of happened on its own. After I thought for a while, though, I was able to pick out what I feel is the principle driver of our growth: our reputation for honesty. We’ve worked very hard for this reputation, and continue to every day. I told the man, “It really comes down to all the little decisions that we make every day; decisions that aren’t always the most profitable for us, but they’re the right thing to do.”

That’s truly what it comes down to. Running our business the way we do costs a lot of money. It means that our profits on a given volume of sales will be lower than competitors, and lower than what is normal in the automotive repair industry. Every day in this industry, you find yourself in situations where you need to choose a path: The path that earns you the most profit, or the ethical path that usually means less profit – and sometimes a loss of money. You’ll be happy to know that we always choose the latter; and put our customers (and our reputation) ahead of any short-term financial gain.

 

Examples of these situations include:

1.) The “Sell just enough work that we can still get the job” routine:

The aforementioned scenario, where a customer will bring their vehicle in for a repair, and you notice other important issues that (if we were the customer), we’d want to know about first. If the issues are serious, we always stop work immediately and get in touch with the customer before proceeding. Quite often, even if the customer doesn’t want a full inspection, we’ll do a complete check-over on a customer’s vehicle before starting a big job – usually at no charge to them. This helps prevent us from doing a repair on a vehicle that’s not worth fixing, and we’ve actually talked a few folks out of fixing their car because of these inspections.

2) The botched diagnosis:

Even though we’re very good at what we do, we’re also human beings; and we make mistakes. Let’s pretend you bring your car in to diagnose a misfire, and we tell you it needs a fuel pump. You agree to the repair, and we replace the pump. However, we start the vehicle up afterwards and it’s still misfiring! Clearly we got it wrong, and something else is the issue. Let’s say that further testing reveals your problem is actually the spark plugs. This is a much cheaper repair than a new fuel pump. Here are two ways that some automotive businesses often handle this situation: 1) Discovering their mistake, the shop replaces the spark plugs and doesn’t tell the customer. The customer, none the wiser, picks up their smooth running car and believes the fuel pump fixed the issue – even though the correct repair would have been half the cost. 2) The shop calls the customer and tells them that their vehicle is “Better than it was”, or “Has a different problem now” and sells them the spark plug repair as well. They might even go so far as to make up a silly story about how the faulty fuel pump must have “taken out” the spark plugs. The customer pays for both repairs – the ones they did need, and the one they didn’t.

Now here’s how we handle this situation: We usually call up the customer right away, and inform them that we’ve made a mistake. We explain why we thought the fuel pump was the culprit, but that it didn’t fix the problem. We also tell the customer that they aren’t going to pay for that new fuel pump – but they can keep the new part. (Parts like these are usually non-returnable, and we’d lose even more money paying a technician to change the part again, anyway.) We then explain that the actual repair (the new spark plugs) was much cheaper and the customer usually picks up their vehicle feeling pretty happy.

3) The botched diagnosis, part 2:

Take example #2 above, but pretend that instead of needing new spark plugs, we discover the vehicle needs new fuel injectors. Let’s pretend that new fuel injectors cost even more money than a new fuel pump. Maybe the fuel pump replacement was $800, but the injectors would cost $1000; meaning the correct repair actually costs $200 more than we’d originally quoted. Now what? Well, as you may already know, all of our diagnostics are guaranteed. This means that it we told you it’s going to cost $800 to repair your misfire, that’s what it’s going to cost – and this customer just got a free fuel pump, plus a $1000 set of injectors for $800. It’s just the right thing to do.

(Obviously, there are cases where a vehicle does indeed have multiple issues; or one issue must be repaired first before you can tackle another one. This is different. But you can always count on us to own up to our mistakes if we make one, and be honest with you in these situations.)

 

We always believed that running our business this way would pay off in the long run, and now we’re seeing the payoff that we knew would come. Sure, we aren’t making the money that we could be making, but we’re OK with that. We’re very proud of our outstanding reputation in the community, because we’ve worked very hard – and made a lot of sacrifices – for it.

I’ve mentioned the “making the right decisions” thing before, so hopefully this helps give you a behind-the-scenes look at our management style, and how Tim & I have decided to run our company. We sincerely appreciate you and every one of our customers who support us. We know you have a lot of choices out there, and we don’t take it for granted that you choose us for your automotive needs. We also know that we’re not perfect. There are situations where we’re still learning; where we make mistakes; or where there is a breakdown in communication. We ask that you always bring these situations to our attention, because we really do care about our customers and we might be a lot more eager to “make a bad situation right” than you might expect!

Thank you from everyone at Tools in Motion for letting us help keep you on the road!

The magic computer? We still don’t have one.

July 20th, 2017

“Do you have one of those computers that tells you what’s wrong with the car?” This has got to be one of every mechanic’s least favourite questions to get from a customer. As we’ve explained before, while scan tools can provide a starting point for a proper diagnosis, it’s very early in the process that the human brain must take over. As we often tell people, there is a big difference between pulling out a trouble code and actually diagnosing a problem.

Here’s a great example from this week. This little Honda CR-V came to us with a “check engine” light on, and the engine idling rough.

airdrie check engine light

 

We connected a scan tool and retrieved the stored trouble codes from the engine computer, or ECM. As we often see, the stored codes were of no help, as the engine had set misfire codes for all four cylinders. We already knew the engine was misfiring, and the trouble codes don’t tell us why the misfire is happening.

airdrie car scan

 

Even though this vehicle’s rather simplistic engine computer is flagging misfires on all four cylinders, the issue really felt more like a consistent misfire from a single cylinder. Removing and shorting out the spark plugs wires one by one, we determined that the engine was misfiring on cylinder #4.

airdrie spark plugs

 

OK, now what? We’ve got lots of possibilities here: the issue could be a bad spark plug or plug wire; a problem with the distributor (yes, this car still has one); a faulty fuel injector; or about a dozen other things. Removing and inspecting the cylinder #4 spark plug seemed like a good place to start. As it turns out, the spark plug and wire were both in good condition.

airdrie mechanic

 

We noticed, however, that the spark plug was a bit wet with fuel. Having already ensured we had a strong spark supply to the plug from the distributor and coil, this could only mean one thing: The spark plug was firing; the fuel injector was firing; but the combustion event was not taking place inside the cylinder. The next logical step seemed like performing a compression test. We installed our compression tester in the #4 spark plug tube; disabled the ignition system; and cranked the engine over. As it turned out, cylinder #4 was only making about 40PSI of compression! (A good cylinder on this engine measured around 160 PSI.)

airdrie compression test

 
The low compression was definitely the cause of the misfire. Every engine needs at least 100 PSI per cylinder to “get the fire going”, so to speak. Now it was time to determine why cylinder #4 had low compression. Like before, there are lots of possibilities: it could be a burnt/bent valve; worn out piston rings; or a handful of other things. How do we determine where all that lost compression is going? We install a cylinder leakdown tester. Out came the compression tester, and in went this next tool.

airdrie car repair

 

We rotated the engine until cylinder #4 was on its compression stroke, with all the valves closed. Using the leakdown tester, we filled the cylinder with compressed air. As you can see, this cylinder has about 85% leakdown. (20% is the most we’d ever like to see on a good engine.)

We can also use the leakdown tester to determine where the leaking compression is going, by listening for air leakage at different points on the engine. Air coming out of the intake manifold or throttle body indicates a leaking intake valve on this cylinder. Air hissing from the tailpipe indicates a leaking exhaust valve, and air leaking from the oil cap points towards a leak into the crankcase via worn out cylinders and/or piston rings. This vehicle had none of these leaks. The compressed air was actually leaking from the cylinder #3 spark plug hole, indicating there is a blown head gasket or other combustion leak between these two adjacent cylinders.

The next step in diagnosis will be to remove the cylinder head for inspection, and likely replace the leaking head gasket.

 

Almost every warning light diagnosis works this way. The trouble codes (sometimes) provide a starting point, and then there are usually many other tests that must be performed – using even more specialized equipment – to “zero in” on the route cause of the issue. With some issues, there are no codes stored at all, and the technician must let the symptoms and their experience lead them in the right testing direction.

Every good diagnosis goes like the one on our Honda this week: A well-trained technician knows exactly what test to perform next based on the symptoms at hand, and lets the results of that test tell them what test should be performed afterwards. There is no wasted time troubleshooting parts that don’t need to be checked – and more importantly, no money wasted replacing parts that won’t fix the problem.

This is the value of a good diagnosis by a qualified professional, and it’s what we work to bring you every day.

Getting the most out of your air conditioning system

July 7th, 2017

July has barely begun, but we’ve already been inundated with some very hot weeks in Alberta! Naturally, we’re doing lots of air conditioning repairs these days. But what if your air conditioning system works, but it doesn’t cool as well as you’d like? Here are some tips to maximize its effectiveness.

 

Change your cabin air filter.

Cabin what? We still run into a lot of people who won’t know their car has a cabin air filter! Your cabin air filter is the “furnace filter of your car”, filtering the air travelling through your heater vents. The effect a restricted filter can have on air conditioning cooling is dramatic! A plugged filter not only drastically reduces the force with which the air blows from the vents, but it also reduces cooling. Check out this vent temperature comparison we did on a vehicle with a very dirty cabin air filter:

air conditioning repair

We don’t charge any labour to replace cabin air filters on most vehicles, and we sell most vehicles’ filters for between $20 and $30!

 

Replace your climate-controlled seat filter.

Does your vehicle have air conditioned or cooled seats? Most of these have filters that require regular replacement as well. Check your owner’s manual on how often you should tend to them on your vehicle.

 

Turn your fan speed down.

As tempting as it may be to really get that cold air blasting, you’ll usually achieve a colder vent temperature at settings around three quarters of the way up your blower motor’s fan speed range. For example, this may be speed #4 of 5 settings. The faster the incoming air is moving, the less time it spends inside your vehicle’s evaporator core to be cooled, and too much air can overload the system on hot days.

 

Use your “recirculate” or “max A/C” setting.

car ac not cold

In one pass through the system, your air conditioning system can only cool the incoming air by so many degrees. By switching to your “recirculate” setting, you direct the system to pull air from inside the vehicle (which has already been cooled once) instead of outside. This dramatically reduces vent temperature on most vehicles. Just be careful on longer drives, because the air conditioning system also dries the air that passes through it. You’ll want to switch off the recirculation mode from time to time in order to avoid dry mouth or headaches.

 

Check your radiator for restrictions.

radiator replacement

For your A/C system to cool properly, it must be able to draw large amounts of air through the condenser mounted behind your vehicle’s front grille. Dirt and mud build-up on the front of the radiator and between your vehicle’s various coolers – very common on trucks – can really reduce this airflow. We’ve even seen where a customer forgot their “Saskatchewan thermostat” (piece of cardboard) behind the radiator after the winter ended! While we’re taking shots at our neighbors to the east, radiators plugged with bugs and grasshoppers are a real cooling issue in the prairies as well! Most of this debris can be washed out with a garden hose from the rear of the radiator. Be careful using a pressure washer; you’ll want to keep the angle of your spray perpendicular to the radiator or else you’ll bend the fins.

 

Have your air conditioning system recharged.

While a perfectly sealed air conditioning system should never get low on refrigerant – or “freon”, as we used to call it – the reality is that over the years, the refrigerant level may drop. Removing, measuring and topping up (or “recharging”) the refrigerant level can get your vehicle cooling like new again. This is something that should be left to a professional; see our post here on why you should not use store-bought “canned” refrigerant products. If your air conditioning system becomes low on charge after just one year or two, then it likely has a leak that should be repaired.

We charge between $140 and $180 for this service, on most vehicles.

 

Have any air conditioning system problems or concerns? Email us or give us a call!

The “extra warranty” you didn’t know your vehicle had!

June 24th, 2017

airdrie exhaust catalytic converter

By Chris Dekker

 

This month, we had a 2011 Buick in the shop for a check engine light diagnosis. We determined that the car had a failed catalytic converter; not a cheap repair. We called the customer and informed them that while we’d love to replace their catalytic converter, we couldn’t charge them for something they could receive for free under warranty. “Warranty?” they said, “That thing has been off warranty for almost two years!”

While the customer was right – the powertrain warranty had long since expired – the catalytic converter was covered under a special, federally mandated emissions system warranty. American and Canadian laws state that car manufacturers must cover certain emissions system-related parts for 8 years, or 130,000 km. This list of parts includes:

  • The catalytic converter and any related shielding/protection.
  • The under-dash data link connector that is used with scan tools.
  • The “check engine” light bulb and related wiring.
  • The engine control module or computer (ECM, PCM, etc).
  • In addition to these parts, any other on-board computer that performs diagnostic functions related to the emission system must be covered. On some vehicles, this includes the Transmission Control Module, Fuel Pump Driver Module, and more.

While this is a fairly short list of parts, some of these items are very expensive components to replace, so it’s worth knowing about!

airdrie ecm pcm repair

 

Who can perform these warranty repairs?

Only a repair facility authorized by the vehicle manufacturer themselves can perform a no-charge repair under your emissions warranty. In most cases, this will only be the servicing dealership for that brand.

Can I be charged for any part of an emissions warranty repair?

No; it’s forbidden by law. While many dealerships will ask you to commit to a diagnostic charge up front, in case your problem isn’t actually being caused by one of the warrantable parts, they cannot charge you for this diagnosis once it is determined that a warrantable part has failed. You are not to be charged for the diagnosis, or any additional parts and/or supplies that are required to complete the repair. For example, if a catalyst replacement requires installation of new exhaust gaskets, pipes or clamps, you should not be charged for these items either.

Is there any way a dealership can deny an emissions warranty claim?

Yes – but only if they can prove that you have misused your vehicle or not maintained it correctly, and it is this abuse that caused the failure of the warrantable part. Some examples of these abuses include:

  • Vehicle abuse such as off-road driving or overloading.
  • Tampering with emissions system components, including removal; intentional damage; or disabling of any emissions parts. (This would include installation of many aftermarket performance parts; “chips”; or “programmers”.)
  • Improper maintenance, such as not following the manufacturer’s service schedules, or not using replacement parts that are equivalent to factory parts. For example, let’s pretend your owner’s manual states to replace your spark plugs at 100,000 km. If you bring your vehicle in with a failed catalytic converter at 120,000 km, and the original spark plugs still installed, it could be argued (and fairly so) that the worn-out spark plugs caused an engine running condition that damaged the catalytic converter.

What should you do if your claim is denied, and you’re sure it shouldn’t have been?

  1. Ask for a detailed explanation, in writing as to why emissions warranty coverage was denied; and
  2. Ask for the name(s) of the person(s) involved in the decision to deny coverage, including anyone from the manufacturer’s regional or zone office; and
  3. Ask for the name(s) of the person(s) with the manufacturer you should contact to appeal the denial of coverage under the emissions warranty.
  4. Contact the person mentioned above requesting coverage and giving the basis for your request. Repeat and continue the appeal process until you are satisfied or have exhausted all means of appeal. In Alberta, motorists can also reach out to the Alberta Motor Vehicle Industry Council (AMVIC) for help with any auto purchasing or service issues.

We hope this information is helpful, and we’d be happy to answer any questions you may have about new vehicle warranties – or anything else car-related! Please call or email us anytime.

Labour Rate Increase

April 21st, 2017

From Tim and Chris:

After more than three years at our current shop labour rate, we are are finally making an increase. Prices in the area have increased to the point where we are now charging $15-$25/hour less than most other independent repair shops in Airdrie, and $35/hour less than local dealerships. When you consider that these other businesses are also billing another $10-$15/hour in “shop supplies” charges on top of their labour rate – and we don’t – the price disparity is actually between $25 and $55/hour.

In many cases, we are charging a lot less for a shop that is better equipped; technicians who are better trained; and a better quality repair (with a much better warranty) than these competitors.

Obviously that’s not right. But this isn’t the only reason for the rate increase. We (the owners) won’t see a pay increase a result of the higher labour rate. The higher labour rate is necessary to keep up with increasing costs, which have actually risen a lot in the last couple years despite the bad economy. For these reasons, our general labour rate will be increasing by $15 to $125 per hour this month.

So what is not changing? Our overall value offered will still be exceptional, because:

  • Our diagnostics & programming rate will remain at $150/hour, where it was before.
  • Our diagnostics are still guaranteed. If we tell you that you need something, and it doesn’t fix the problem, you don’t pay. Ever.
  • Our general labour rate is still pretty darn competitive, since our effective labour rate (including fees) will still be $10-$30 lower than most competitors.
  • Our honesty – arguably the largest factor when it comes to determining value – isn’t going anywhere. Our customers never pay for repairs they don’t need, or unnecessary labour overlap between related repairs.
  • Our parts pricing will not change.
  • Our service after the sale isn’t changing. If you ever have a problem, we want to hear about it! And you might be impressed by how concerned we are with taking care of you.
  • Our industry-leading 3 year/60,000 km parts & labour warranty on all repairs, with 2 years of North America-wide coverage and roadside assistance, remains in effect. This is significant. As an example, let’s say a friend of yours has a water pump replaced at another business, and it starts leaking 13 months later. They’re likely out of warranty, and out of luck. This is a bad situation, and it happens! If we’d installed that pump, your friend would have been taken care of, and would have another two years of warranty coverage left.

Any questions or concerns? Please email us at feedback@toolsinmotionauto.ca :)

Why we will not longer be servicing BMW vehicles.

March 31st, 2017

TywtSSJ

You’ve heard it before: BMW drivers are assholes. While we take a lot of pride in our business’ positive image, and we certainly do not condone this kind of language, for a while we’ve had a sneaking suspicion that there might be some truth to this popular phrase.

At first, we thought it was all in our heads. But sitting down this week and reviewing over a month of dashcam footage from our service truck, we discovered that our suspicions were correct. The bad parking jobs; failure to use turn signals; changing lanes at the last second – BMW drivers are committing a disproportionately high amount of these motoring no-nos. It’s just not our experience, either. Recently, study after scientific study seem to confirm that there is truly a link between driving a BMW and exhibiting this behaviour.

Even our customers have noticed there’s something going on. We have had far too many complaints about BMW vehicles double-parking in our already limited amount of parking space.

In light of everything mentioned above, Tools in Motion has made the decision to stop servicing BMW vehicles. This wasn’t easy, because we recognize that these really are fantastic cars, and not all BMW drivers are to blame. This is certainly a case of a few bad apples ruining things for the whole group. Trust us that this was a very difficult decision, and we sincerely apologize for any inconvenience this may cause.

(Happy April Fool’s Day from Tools in Motion!)

Employee Profile: Tanner Hamilton

March 14th, 2017

airdrie mechanics

 

Tanner is our newest employee, and has proven to be a valuable addition to our team. Though he’s a second year apprentice, he’s been servicing vehicles and building performance cars for most of his life; he has more real-world experience than many licensed technicians. He built his first engine at 14 years old, and pushing his performance engines to their limits remains a big part of his life.

When he’s not at the race track, Tanner spends 40 or 50 hours a week with us doing less exciting repairs. His quality of work is very good, and he really cares about getting the little details right. Tanner also displays an exceptional ability to see things “from the customer’s perspective”, and really cares about the people who use our services every day. Obviously, this is a quality that we really appreciate.

Tanner came to us because he felt he was no longer being challenged at his previous workplace. Like many shops, this business would “sub out” or turn away complex repairs and seek out the easier work, while we’re quite the opposite and actually have a reputation for figuring out the “tough ones”. Tanner wants to keep growing and learning as a technician, and we’re happy to keep throwing challenges his way.

Here are Tanner’s stats:

Position: Automotive Service Technician Apprentice

Shop nickname: Tanner is the new guy, so he gets pestered lots. In the course of a day, the poor guy goes by everything from “Hey Jack*ss” to “Hey you over there”.

Years in the trade: 14

Previous employment: Certigard, Self-employed

Currently lives in: Airdrie

Born in: Edmonton. He says they were “just passing through”, and he’s no Edmontonian!

Specialty/favourite automotive work: Engine removal/replacement/repair.

Least favourite automotive work: Oil changes.

What attracted him to Tools in Motion: The challenges discussed above, and the broader range of experience it provides. Tanner appreciates that our shop is willing to take on tough jobs; often fixing things instead of replacing them. He also appreciates that we really care about our customers, and don’t view them as (in his words) “dollar signs walking in the front door”.

airdrie auto repair

 

Favourite part of working at Tools in Motion: The positive atmosphere in the shop.

Least favourite part of working at Tools in Motion: Tanner is playing it safe and not telling us for now. Once we figure it out, we’ll let you know!

Favourite car brand: He says Chevy. We say it’s actually anything he can cram a turbocharged LS V8 into.

Hobbies: Building performance vehicles and drag racing.

Cats or dogs? Dogs.

Employee Profile: Eric Licuanan

February 7th, 2017

 

Airdrie automotive

 

Eric is our longest serving employee, and part of the “original three” from when Tools in Motion was formed back in 2013. (He was formerly an employee of Chris’ previous company.) Chris and Eric worked together at a shop in Calgary many years ago, with Chris mentoring the newer technician. Chris was impressed with Eric’s work ethic and skill level, and told Eric, “One day, when I own my own business, you’re coming to work for me.” Chris soon left that shop to start that business, which eventually grew to the point where he needed some extra help. As promised, he tracked down Eric and offered him a job.

Things didn’t go as Chris had planned, though: Eric’s family was a bit concerned with the idea of leaving a stable job at an established business to work for a one year old, very small company. Eric agreed to come on part time at first, but was soon convinced that this was the “real deal” and business wasn’t slowing down any time soon.

We’re super glad he made that decision, because Eric is a fantastic employee and has performed hundreds of high quality repairs with us during the last few years. His worth ethic is unmatched and while he doesn’t take to diagnostics and electrical work as much as some of us, he’s a mechanical “natural” with a great feel for parts placement, fastener torque, and some of the other intricacies of our craft. You don’t hear much from Eric during the day because’s he’s all business until the repair is done, with his head down, working hard.

We count ourselves very lucky to have caring guys like Eric on our team. Here are Eric’s vital statistics:

Position: Automotive Service Technician Apprentice

Shop nickname: None! (Eric is actually the only guy in the shop without a stupid nickname. He wants us to call him “Easy E” but nobody’s biting!)

Years in the trade: 7

Previous employment: Certigard, Canadian Tire

Currently lives in: Calgary

Born in: Manila, Philippines

Specialty/favourite automotive work: Steering & alignment adjustment and repair.

Least favourite automotive work: Diesel engine repair.

What attracted him to Tools in Motion: Chris’ persistent pestering! (See story above.)

Airdrie auto mechanics

Favourite part of working at Tools in Motion: Learning from mentors Chris and Tim.

Least favourite part of working at Tools in Motion: Catching flak from his wife for eating all the donuts, chocolates, and other unhealthy treats that customers are always bringing us.

Favourite car brand: Honda

Favourite colour: Blue

Hobbies: Working out and playing basketball. (Editor’s note: Eric is a strong dude! You should see it.)

Cats or dogs? Cats.

Employee Profile: Don Hunter

December 17th, 2016

Airdrie Auto Repair

 

Hiring an older/experienced technician can go one of two ways. Some techs that have been in the trade for decades are getting tired of it; their skills have fallen behind, and they are just looking to get another 5-10 years out of the tools and knowledge they already have. On the other hand, some older techs are still passionate and still love their job. They’ve kept themselves current, and when you combine a strong technical understanding with that many years of experience, you end up with the ultimate person to tackle any automotive problem. That’s what we got in Don Hunter.

Don is a very skilled technician, and a very caring one too. He knows many of our customers’ names, and remembers more about their vehicles than we do sometimes! Kind, quiet and soft-spoken, Don is instantly likeable as you immediately sense that he’s just a “good guy”. He’s also a very hard worker, and it’s not unusual to see Don still at the shop one or two hours after closing time.

Here are Don’s vital statistics!

Position: Journeyman Automotive Service Technician

Shop nickname: “Mr. Nice Guy”

Years in the trade: 35

Previous employment: Woodman’s Garage (Glovertown, Newfoundland), Crossroads Pontiac (Gander, Newfoundland)

Curently lives in: Calgary

Born in: Gander, Newfoundland

Specialty/favourite automotive work: Don is super versatile and it’s tough to pick a specialty, but his favourite work is steering & suspension diagnosis and repair.

Least favourite automotive work: Heater/evaporator core replacements (that involve 6+ hours of instrument panel disassembly).

What attracted him to Tools in Motion: Don came to us from Glovertown, Newfoundland. Considering moving to the Calgary area, he asked some friends who already lived here where he should apply for a job. One of them recommended Tools in Motion, and after learning more about him, we were happy to make him part of the team!

Airdrie mechanics

Favourite part of working at Tools in Motion: The people he works with every day, and the wide variety of repairs that come through our shop.

Least favourite part of working at Tools in Motion: “Having to get out of bed in the morning!”

Favourite car brand: Chevrolet

Favourite colour: Red

Hobbies: Reading, and playing hockey.

Cats or dogs? Dogs!

Employee Profile: Richard Kloiber

December 8th, 2016

calgary auto mechanics

We’ve got quite a crew working in the shop these days. We’ve grown from the original three team members (Chris, Tim and Eric) back in 2013, to 8 great people today. Since you might know some of guys better than others, we’d like to properly introduce you to everyone! We’ll profile one member of the team each week over the next couple months.

 

For no reason in particular, we are starting with Richard Kloiber.

Richard came to us in 2014 and has become a very valuable part of our team. He works in what we’ve started calling the “spoiled brat bay”; right beside the bathroom, tools and supplies room, fluids rack and technician clean-up area. Intelligent, cheerful and never without an opinion, Richard is always part of some great shop discussions with topics ranging from politics to the TV shows – and everything in between. Richard is also very passionate about our trade; which contributes to both his high level of skill, and his superb quality of work. He’s a bit loud, too, and it always feels like something is missing when Richard is not in the shop.

Here are Richard’s vital statistics!

Position: Journeyman Automotive Service Technician

Shop nickname: “Princess”

Years in the trade: 13

Previous employment: Fountain Tire, Brasso Nissan

Currently lives in: Calgary

Born in: Calgary (one of the rare few “original Calgarians!”)

Specialty/favourite automotive work: Electrical trouble-shooting and diagnostics of complicated problems. Today’s best technicians do more work with their brains than their hands, and Richard is a great example of this.

Least favourite automotive work: Removal and installation of major driveline components like transmissions.

calgary auto technicians

What attracted him to Tools in Motion: A combination of no longer being challenged at his previous employer, plus the desire to work for an independent shop interested in staying on the leading edge with regards to technology. Richard said certain little things, like how the shop only uses OEM fluids and premium filters, were also important to him.

Favourite part of working at Tools in Motion: A steady supply of complex problems to diagnose and repair. Our reputation for “being able to figure out the tricky ones” has allowed us to provide Richard with more diagnostics work than he would expect to see in most shops.

Least favourite part of working at Tools in Motion: The long commute from south Calgary every day!

Favourite automotive brand: BMW

Favourite colour: Blue

Hobbies: Long distance precision shooting, and home renovation/woodworking.

(We need to ask!) Cats or dogs: Dogs!

We consider ourselves very lucky to have Richard as part of the team, and we’re proud to be running the type of business that can attract top level technicians like him. Stay tuned for another profile next week!